Tickenham Garage Car Sales – Terms and Conditions

Terms and Conditions of Vehicle Sale
(Applicable to consumer sales within the United Kingdom)

  1. Definitions
  • “Seller” refers to the dealership or business selling the vehicle.
  • “Buyer” refers to the customer purchasing the vehicle.
  • “Vehicle” means the car or other motor vehicle described on the order form or invoice.
  • “Deposit” refers to any sum paid by the Buyer to secure the Vehicle.
  1. Deposit and Order
  1. A £200 or greater deposit is required to secure the Vehicle.
  2. Payment of the deposit confirms the Buyer’s intention to proceed with the purchase and allows the Seller to begin preparing the Vehicle for sale, including administrative processing, inspections, and valeting.
  3. The Buyer acknowledges that the Vehicle will be withdrawn from sale once a deposit is paid.
  1. Cancellation and Refunds
  1. Cooling-Off Period (24 Hours)
    • If the Buyer cancels the purchase within 24 hours of paying the deposit, the full deposit will be refunded.
    • Cancellations must be made in writing (email or letter) and received within this timeframe.
  2. Cancellations After 24 Hours
    • If the Buyer cancels more than 24 hours after paying the deposit, the £200 deposit will be retained by the Seller.
    • This covers reasonable costs incurred in preparing and processing the Vehicle for sale.
  3. Failure to Complete Purchase
    • If the Buyer fails to complete the purchase or does not communicate cancellation, the deposit will be forfeited, and the Vehicle may be released for resale.
  4. Refund Method
    • Any refund due will be made using the same payment method as the deposit.
    • If payment was made on-site, the Buyer must return in person for the refund to be processed.
    • Refunds will not be issued in cash unless the original payment was made in cash.
  5. Seller’s Right to Cancel
    • The Seller reserves the right to cancel the sale at any time before completion. If this occurs for reasons not caused by the Buyer, the deposit will be refunded in full, and no further liability will arise.
  1. Consumer Rights and Returns
  1. Consumer Rights Act 2015
    • The Buyer’s statutory rights are fully protected under the Consumer Rights Act 2015, including the right to reject a faulty vehicle within 30 days of delivery.
    • If a fault arises after 30 days but within six months, the Seller may offer a repair, replacement, or partial refund as required by law.
  2. Distance and Off-Premises Sales (Consumer Contracts Regulations 2013)
    • If the purchase is made remotely (e.g. online or by telephone) and not on the Seller’s premises, the Buyer may cancel the contract within 14 days of delivery.
    • The Vehicle must be returned in the same condition it was supplied, subject to a fair allowance for use.
    • A mileage deduction of £0.45 per mile will be applied for every mile driven after the first 20 miles, reflecting fair use and loss of value.
    • A £150 administration fee will also be applied to cover DVLA registration document processing, change of ownership, and associated administrative costs.
    • Refunds will be processed within 14 days of the Vehicle’s return and inspection.
  3. On-Premises Sales
    • Where the contract is completed in person at the dealership, no statutory cooling-off period applies once the deposit is paid and the preparation process has begun.
    • However, if the Seller, at their discretion, agrees to accept the return of a Vehicle, a mileage deduction of £0.45 per mile will apply for every mile driven after the first 20 miles, to cover reasonable usage and depreciation.
    • A £150 administration fee will also be charged to cover DVLA registration document processing, change of ownership, and associated administrative costs.
    • Refunds under such discretionary returns will be made only after vehicle inspection and agreement between both parties.
  1. Vehicle Description and Condition
  1. The Seller takes reasonable care to ensure all descriptions, photographs, and specifications are accurate.
  2. Used vehicles may show signs of wear consistent with age and mileage; these do not constitute faults unless they affect safety or function.
  3. The Buyer is responsible for inspecting the Vehicle before purchase.
  1. Collection and Ownership
  1. The Buyer must pay the balance in full before collection or delivery.
  2. If the car is being purchased on finance, the finance company is required to have given us clearance for payment prior to the car being released. If an external finance company is being used and arranged by the buyer, full funds must have arrived in our bank 6 hours prior to collection.
  3. Ownership transfers to the Buyer only once full payment is received.
  4. The Seller retains the right to repossess the Vehicle if payment is not completed or is reversed.
  1. Limitation of Liability

The Seller is not liable for indirect, consequential, or incidental losses beyond the value of the Vehicle, except where required by law.

  1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

Acceptance
By signing the order form or paying the deposit, the Buyer confirms that they have read, understood, and agreed to these Terms and Conditions.

These Terms are designed to comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, ensuring fairness and transparency for both Buyer and Seller.