At our independent, award-winning second-hand car dealership, we understand that buying a car is a big decision. For many people, the traditional car-buying process can feel overwhelming, but for those with autism or additional sensory needs, it can present even greater challenges. That’s why we have put in place dedicated processes to make sure that our business is an inclusive and welcoming environment for everyone.
Why We Offer Autism-Friendly Car Buying Support
As a small business, we’ve always believed in treating every customer as an individual. Over the years, we’ve had the privilege of helping customers and families in the local community and afar who needed a more thoughtful, patient, and supportive approach to car buying. By adapting our services, we can remove unnecessary stress and help ensure that finding the right used car is a positive experience. Some of our team members have an interest in neurodiversity and are able to support individuals through the process.
How We Support Customers with Autism
We’ve developed a number of processes to make the car buying journey easier for autistic customers, including:
Quiet Appointment Times – We can arrange viewings during quieter times of the day to reduce noise and minimise distractions, helping create a calm and comfortable environment. Our radio will be turned off or changed to a music preference of your choice.
Clear Communication – We avoid jargon and provide straightforward explanations, whether that’s about car features, finance options, or paperwork. We’re happy to repeat or clarify anything to ensure complete understanding.
Visual & Written Information – Many of our customers find it helpful to have information presented visually or in writing. We can prepare simple checklists, comparison sheets, and step-by-step guides to make the process clearer.
Flexible Appointment Lengths – There’s never any rush. We allow extra time for appointments so customers can take things at their own pace.
- Zero pressure – Need time to think things over. Want to go away and discuss with others. This is absolutely fine and we will answer any questions that come to you after you have left – either in writing on on the phone, which ever you prefer.
Test Drive Support – We recognise that test drives can be a stressful part of the process. We’ll explain everything in advance, allow time to get comfortable in the car, and adapt the drive to the customer’s preferences.
Familiar Faces – Wherever possible, we’ll ensure the same staff member is available throughout the buying journey. This consistency helps build trust and reduces anxiety.
A Business That Cares
Being family-run and award-winning isn’t just about recognition – it reflects our values. We pride ourselves on going above and beyond for our customers, whether that’s finding the right car for a first-time driver, supporting families as they grow, or making sure that those with additional needs feel fully supported.
Our goal is simple: to provide a friendly, stress-free, and inclusive car buying experience where every customer feels valued and understood.
Book an Autism-Friendly Appointment Today
If you or a family member would benefit from our autism-friendly car buying processes, please don’t hesitate to get in touch. We’ll be happy to talk through your needs in advance and make sure everything is in place for a relaxed and positive experience.
📞 Call us on 01275 401315
📍 Visit us at Tickenham Garage, BS21 6SE
💻 Or browse our selection of quality second-hand cars online
At Tickenham Garage, it’s not just about selling cars – it’s about helping people find the right car, the right way.